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Return Policy

At Earth Altering, we are committed to providing high-quality online courses that meet your needs and expectations. If you are not completely satisfied with your purchase, we offer a fair and transparent return policy to ensure your satisfaction.

Eligibility for Returns

  1. Refund Policy: The course is non refundable, if you are not satisfied we can schedule a 1:1 phone call with you to ensure you feel confident in the teachings :-)

  2. Special Circumstances: Refunds may be granted on a case-by-case basis for special circumstances such as medical emergencies or other unforeseen events. Please contact our support team to discuss your situation.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Support: Email our support team at earth.altering@gmail.com with your purchase details, including your order number, the name of the course, and the reason for your refund request.

  2. Review Process: Our support team will review your request and may ask for additional information if necessary. Please allow up to 7 business days for us to process your request.

  3. Approval and Refund: If your refund is approved, we will process it within 3-5 business days. Refunds will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to appear on your bank or credit card statement, depending on your financial institution.

Non-Refundable Items

Certain items are non-refundable, including:

  • Courses purchased as part of a bundle or package

  • Courses purchased with a discount code or during a promotional sale

  • Courses that have been fully completed or substantially completed

  • Any additional materials, such as downloadable resources, that have been accessed or downloaded

Changes to this Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on this page with an updated revision date. It is your responsibility to review this policy periodically to stay informed about any updates.

Contact Us

If you have any questions or concerns about our Return Policy, please contact us at:

Thank you for supporting Earth Altering. We are committed to providing you with a valuable learning experience and appreciate your understanding and cooperation.

“Earth Altering respectfully acknowledges the traditional owners and custodians of the land on which they create, live and travel. We honour First Nations perspectives and cultural narratives and pay our deepest respects to Elders past, present and emerging.”